Delete your CarteDex account

01Delete from the app

1. Open CarteDex and go to the collection screen.
2. Open Settings.
3. Tap Elimina account.
4. Confirm the deletion and complete the sign-in verification when prompted. For your security, we ask you to sign in again before an account is deleted.

02What is deleted

• Your Firebase Authentication account.
• Personal cloud collection records stored under your account, for both Pokémon and Magic: The Gathering.
• Pending shared-collection join requests created by your account.
• Shared collections that you created as owner, including their cloud card records and join requests.
• Your membership entry in shared collections owned by other users.
• Your friend code, your pending friend requests (sent and received), and the friend links between your account and others.
• Your user record, including the stored subscription status flag.

03What is not automatically deleted

• Cards stored only on your device. Uninstall the app or clear its data from your device settings to erase local-only data.
• Active Google Play or App Store subscriptions. Manage or cancel subscriptions from your Google or Apple account.
• Records that stores, payment providers or processors must retain for legal, tax, fraud-prevention or security reasons.

04RevenueCat and subscription records

CarteDex uses RevenueCat to manage subscription status. The app signs out of RevenueCat after account deletion, but full RevenueCat customer deletion requires a secure server-side or dashboard action because it uses a secret API key. To request RevenueCat customer deletion, contact us using the email below and include your Firebase UID or RevenueCat App User ID if you have it.

05If you cannot access the app

06Related documents